Getting Help

When requesting support, include logs, screenshots of the Job and Settings windows, and the Simulator Infos window. The more context you provide, the faster we can identify and resolve the issue.

What to Include

Email Addresses in Plugin Screenshots

Please be mindful when posting screenshots, as your email address is visible on the settings page. Consider either removing the email address for the screenshot or using an image editor, such as MS Paint, to obscure or erase the email address from the screenshot. This is important for protecting your personal cybersecurity.

When reporting an issue:

Describe what you did and what you expected to happen.
Include timestamps (local time) that correspond to the logs.
Attach screenshots of the Job, Settings, and Simulator Infos windows.

Where to Ask

Discord: The quickest way to get community and developer assistance.
In-Platform Chat: Use the icon in the bottom right corner of the website.

Logs

X-Plane

Log.txt – located in your X-Plane root folder
FSCRawNetw.log – dedicated FSCharter network log

SimConnect Plugin (MSFS / P3D)

Open the log folder via Menu > File > Open Log Folder...
This log records plugin activity (not simulator internals).
The plugin automatically retains logs for five days.